Terms & Conditions

General information
1.1. PARAMBARIYAM online store, operating under the address of www.parambariyam.net is run by Parambariyam with the seat in 2 Gangai Amman Kovil Street, Sri Devi Garden, Valasaravakkam Chennai 600087, INDIA.
1.2.Parambariyam is an independent commercial company offering products of brands /companies delivered directly by them.

Ordering process
2.1. In order to purchase the Product, the Customer shall provide his or her personal data in the Service of PARAMBARIYAM.
2.2. Products offered for sale in campaigns of PARAMBARIYAM are brand new.
2.3. Offers presented on the website of PARAMBARIYAM are limited in time and quantity. PARAMBARIYAM may limit the maximum number of purchases for each Product available per one Customer in order to ensure sales conditions fair for all Customers.
2.4. The execution of orders is conducted according to the sequence of obtaining confirmed orders of those Products, until stocks covered by a given form of sales are exhausted.
2.5. The Customer, placing and confirming the order, concludes with PARAMBARIYAM a contract for the sale of ordered Products on terms and conditions specified in a given Campaign as well as these Regulations.
2.6. Within the scope of one Order, the Customer may order Products offered in various Campaigns.
2.7. After the confirmation of the order, the Customer provides details necessary to execute the delivery and to issue a proof of purchase, namely, the name, surname, address, telephone number and e-mail address.
2.8. After all necessary fields are correctly filled in; the Customer is transferred to a third stage, called the “Payment”, where the Customer defines the form of payment. The Customer may make take the following forms of payments: payment by payment card, PayPal, Go Cash of PARAMBARIYAM.
2.9. After the form of payment is correctly defined, the Customer is transferred to the stage called “Summary”, where all the details of the order are presented. After the confirmation, the Customer receives a confirmation e-mail, informing the Customer that the order has been accepted by PARAMBARIYAM. After the confirmation, the order may not be combined any longer with other orders of the Customer. The order may be only cancelled at the request of the Customer.
2.10. Since placing at shipping, PARAMBARIYAM is obliged to inform the Customer about that fact at the provided e-mail address.
2.11. The order will be executed under the condition that the Product is available at suppliers of PARAMBARIYAM. In case the Product covered by the order is not available, the Customer shall be immediately informed about that fact.
2.12. A proof of purchase is issued for each order and it is sent to the Customer together with the Order.
2.13. The Customer may introduce changes to the order until the moment of its execution (that is, until the moment of handing over the order for the dispatch in the central warehouse). The Customer may cancel an order in whole until the moment it is handed over for the dispatch. The cancellation of the order shall contain the name and surname of the Customer, his/her address, the number of the order and the date of the order.
2.14. The introduction of the above mentioned changes is possible via the Customer Service by e-mail to the address: info@parambariyam.net
2.15. PARAMBARIYAM reserves itself the right to cancel orders in case when given Products are not available in the warehouse.
2.16. Within the scope of the service of PARAMBARIYAM, the Customer may acquire the discount on transactions conducted by him / her during promotional campaigns, and competitions organized by PARAMBARIYAM.

The availability of products and payments
3.1. PARAMBARIYAM will undertake every effort to enable the Customer to purchase Products, which he / she has reserved in the Basket, as quickly as possible. The order is executed if at the moment of the order placing ordered Products are available at the suppliers of PARAMBARIYAM.
3.2. All the prices of goods presented on the website of the Service of Natural Stuff Limited are stated in British pounds and they include taxes as well as all fees required under binding provisions of law. The price does not include costs of transportation or delivery of the Product. The above mentioned does not apply to the Gift Card of Natural Stuff Limited, which is delivered free of charge by e-mail to the provided e-mail address.
3.3. The price stated for each Product is binding for both parties since the moment the Customer places the order until the moment of the execution of the order.
3.4. PARAMBARIYAM reserves itself the right to change prices of Products in current campaigns, launch new Products and Campaigns, conduct and cancel promotional activities on the websites of the service or to introduce changes therein. The above mentioned right does not exert any influence on prices of the Products in orders placed before any change became effective.
3.5. The cost of delivery depends on the order value and the weight of the goods. Additionally, such cost depends also on the selected courier as well as the form of payment, and it is displayed in the summary of the Order.

Execution of the order
4.1. Estimated standard delivery time is up to 3 working days since the date of the order placing. The above mentioned does not refer to Gift Cards of Natural Stuff Limited, which are delivered to the provided e-mail address immediately after they are ordered and paid for.
4.2. The Product will be delivered together with a proof of purchase.
4.3. If the Customer does not obtain the delivery within 7 working days since the notification that the delivery was released from the central warehouse of Natural Stuff Limited, the Customer should contact Natural Stuff Limited via e-mail at the e-mail address: info@parambariyam.net.

Complaints
5.1. Shall the Customer detect any manufacturing defects in the Product after he / she receives the Product, the Customer shall immediately contact the Customer Service of PARAMBARIYAMvia e-mail at the e-mail address: info@parambariyam.net.
5.2. The Customer shall have the right to lodge a complaint in case PARAMBARIYAM fails to execute the provisions of the contract or executes them in an improper manner, which refers in particular to:
5.2.1. – reporting a manufacturing defect in the delivered product,
5.2.2. – reporting mechanical damage to the delivered products which appeared during transport,
5.2.3. – incompliance of the Product with the Product described in the order
5.2.4. – execution of the order incompliant with these Regulations
5.3. when lodging a complaint, the Customer will be informed by the Customer Service representative about further steps to be taken with regard to the execution of the complaint procedure.
5.4. The complaint shall contain a correctly filled in return form presenting: the name and surname of the Customer, an e-mail address at which the Customer may be contacted by PARAMBARIYAM, the number of the order as well as the description of reported reservations. For further information, the Customer may contact the Customer Service of PARAMBARIYAM via telephone or via e-mail at the address: info@parambariyam.net The tools for electronic lodging of complaints is available for the registered Account of the user, in the “Your Orders” section, after the opening of the order, to which the complaint applies.
5.5. Complaints shall be investigated immediately, not later, however, than within 14 days since the date on which PARAMBARIYAM receives the consignment with the complained Product. When the complaint is recognized, the defective Product will be repaired or replaced for other, qualitatively irreproachable product, and if it is not possible any more (for instance due the fact that stocks are exhausted), PARAMBARIYAM  shall reimburse the equivalence of the Product price to the Customer or it shall offer him/her other Products available in the service to select. PARAMBARIYAM guarantees the return of the amount paid, with the reservation that if the part of the price has been paid on terms of discounts accumulated by the Customer, the amount actually paid by the Customer shall be returned and the discount will be again available for the Account of the Customer.
Guarantee
PARAMBARIYAMsells products of the highest quality with a valid expiry date. Depending on the type of the product there are various expiry dates.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (PARAMBARIYAM, 2 Gangai Amman Kovil Street, Valasaravakkam, Chennai – 600087, phone number +91 9941244366, email: sales@parambariyam.net) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation:

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.